• Our local Air mail estimated transit time 14 days to reach a Post office near your city/town

• Surface mail, to oversea routes takes around 28 - 45 days to reach a local post office near your city/town

• Duty on Customs may be charged in receiving countries - depending on the country.

• At times goods do get damaged in transit. if you have problems such as these please keep all packing material and pieces intact and contact Bali-Sterling-Silver.com Bali for further information.
  
  

• No risk 14 days return policy
  
  We gladly accept returns for any Bali-sterling-silver.com products upon return of the jewelry goods within 14 days of the receiving date. Please review the following simple steps for the return and refund of products: To ensure a timely refund to your account, please return the purchased item with completed Aftersale Service Form, jewelry gift box and free gift (if any) to us immediately. We regret that we do not refund original shipping cost with any returned items. Any item engraved, customized design and silver product is not subject to our return policy. Please be advised that it is the customer's responsibility to bear any shipping fees incurred for any returned items.

• We will charge 10% for if you have failed to return all the necessary item. 10% process fee will be charged for all returned product.

• The price for exchange product should be higher or equal to the returned product, and has to be an item listed on Bali-Sterling-Silver.com

• Please send return product to: Bali-Sterling-Silver.com, Jl.Danau Poso no.66, Sanur, Denpasar,Bali, Indonesia

• Refunds will be processed within three weeks upon receipt of returned products that are deemed by us to be in good condition. Damaged products will not be refunded nor will they be returned to you. Please be advised that we do not refund shipping and handling fees on any refunds. We only refund to credit cards or debit card of purchaser the total value of products purchased. If your order was placed together with a free gift, you are required to return the free jewelry gift in order to be entitled to the refund. In case the free gift is not returned with the purchased goods, 10% of the value of the purchased products will be deducted from the refund. You will be notified by email when the refund transaction has been completed, or you may log into your account for detailed refund information.
  
  

PRIVACY POLICY

• Bali-sterling-silver.com does not sell, rent, or share your personal information with other people or association, organization or nonaffiliated companies except only for the use to provide products or services you've requested.

• Bali-Sterling-Silver.com only collects private and personal information when you have made a purchase on our website and our partner website. We automatically receive and record information from your browser, including and not limited to your IP address. This information is only for our internal tracking use and will not be traded, sold, or passed on to another party

• We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal and fradulent activities and situations involving potential threats to the safety of any person or organization this is as required by law.